Expertise in few words

 

A unique and personalized expertise, based on a solid knowledge background and proven industry practices.

Our experts bring their high-level technical and functional expertise to your customer service excellence stakeholders.

The services offered cover the entire commercial area with transversal and multidisciplinary views, from your Order & Offer platform to Operations, including digital transformations and IT innovations. Our team also extends to other business (support) areas and can involve expert profiles on request.

The combination of business and technological processes makes it a unique expertise proposition that has attracted many customers in different geographic areas (South America, Europe, Middle East, East Asia).

 

WHY SHOULD YOU CONSIDER CHOOSING OUR EXPERTS ?

• Our services are provided by our Air France-KLM experienced professionals, who ensure permanent monitoring through their involvement in the internal Partnerships, Alliance and Joint Venture working groups, either as a contributor for the business lines or as a leader for technical discussions and solutions.

• You will be able to benefit from the Air France-KLM business and support domains, their experience feedback and real case advices.

• An operational consulting service providing support from start to finish, from ideas and strategy to implementation.

 

WHO ARE THE CUSTOMERS WHO SELECTED US ?

• Air France-KLM partner airlines looking for 'best practices' when setting up partnership agreements for migrating and transforming their Information Systems (e.g. PSS, online reservation tool, customer loyalty tool).

• The central SkyTeam entity,  both in the technological and business fields, to define a strategic roadmap, set up long-lasting processes. Support future alliance members in achieving their specifications; ensure technological audits of existing members to maintain an optimal quality of service.

• Investment funds, seeking analytics and benchmarks capabilities for a comprehensive market survey in the technology area of ​​the airline industry.

• Consulting companies with a general profile, looking for additional cutting-edge expertise in the technological field: knowledge of reservation system suppliers, new players in the 'game changer' field, etc., evolution and trend.

 

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Customer reviews

It has been a pleasure to work with you. I know I can always count on your support to manage complex technical projects. I appreciate your knowledge and the fact that you take ownership in resolving problems by working with your extensive contacts at the PSS providers and other members. You are pro-active, detail oriented, professional, reliable, and understand the airline alliance environment. 

Pam Aylward, Customer Experience director at SkyTeam Alliances

May 2020